Faq

  • How are shipping costs calculated?
  • Shipping costs are calculated based on shipping method (air, sea or land) and product weight/ volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly. 
  • How quick my order will ship out?
  • Order may take up to 2 business days to ship, it depends of the brand and time of process it may as well ship the same day. On rare occasions it make takes longer due to unanticipated reasons.  
  • What is Buyer Protection?
  • Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
  • You are protected when:
  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
  • Do you offer a return Policy?
  • We offer a 30 Day Money Back Guarantee On Most Items. Reach out to us & ask about particular products.

  • Do you have a cancellation policy?
  • Yes, we do. You can cancel any order for a 100% refund before it has shipped out. Just notify us ASAP at sales@maisonaambroise.com  if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.
  • What should I do if my product is damaged?
  • We encourage you to inspect your purchased product & packaging when they arrive, if there is any damage, or damage to the box,(please do not use knife or sharp object to open up your delivered package as this can cause damage and will consider as neglect and may not be covered under our return policy) we urge you to make note of it when signing for delivery. If your item(s) arrive with damaged, please send photos to sales@maisonambroise.comand we will provide a replacement of the product or compensation ASAP.
  • Will you notify me when my order will ship?

    Once your order has been placed, you will receive a confirmation email/ SMS via your phone number with confirmation credit card authorization and shipping/billing information. We soon after process your order and you will receive an email/ SMS confirming your order has been shipped once leaving the warehouse.  Should an item goes out of stock, you will be notified via email or phone ASAP, from there we can offer you something similar (often at a discounted price), you can choose to wait for replenish or we give you a 100% refund. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

  • Do you charge sales tax? 

  • We DO NOT charge Sales Tax nor Shipping to our U.S. domestic buyers. This can save you hundreds up to thousands of dollars when buying from our website. 
  • What if I decided to change my order for something else? 
  • No problem, you may do so by e-mail us at sales@maisonambroise.com, with your request.Order can only be changed before shipping out. Price different will be credited as a form of gift card from Maison Ambroise (that never expired), or we will send you new invoice to pay the difference.